FAQs

General

Where can I find Get-A-Way near me?

We’re present in 100+ stores across Mumbai, Pune, Delhi NCR, Bengaluru, Chennai, Surat, Jaipur, Ahmedabad & Hyderabad. We also have an ice cream parlour in the heart of Panjim!

Where do you deliver & how does delivery take place?

We currently deliver across Mumbai, Delhi-NCR, Bangalore, Mangalore, Mohali, Chandigarh, Jaipur, Chennai, Hyderabad & Pune within 24 to 48 hours. All our frozen desserts are packed with dry ice to ensure a melt-free delivery.

Why Get-A-Way?

It's been termed "Get-A-Way" thanks to all of the calories, fat and sugars you're ‘getting away’ from.

Can I return my dessert?

Products that are damaged or expired on receipt can be exchanged. Any product once opened will not be accepted for returns. To know more check out our Shipping and Returns policy.

Who do I get in touch with for bulk order queries? Can I get a discount?

You can WhatsApp us on +91 91371 20894 with your requirements, and we will find a way to help you out with the best possible deal! 

Who do I get in touch with for issues or complaints with the product/packaging?

At Get-A-Way, we strive to provide the best experience to all our customers. We sincerely apologize for the issue you’ve faced related to the product/packaging.  We kindly ask that you contact us at +91 8800707172  or write to us at contact@getawaydesserts.com with your concern. We pledge to fix it at the earliest.

Product-Related

What size is a tub?

We’ve got you covered for your light as well as intense cravings! We have two sizes 125ml and 520ml.

How many grams is a 125ml tub?

It is 80-85g per 125ml depending on the flavour.

How is Get-A-Way keto-friendly?

All of our keto flavours are made with cream and no added sugar making them low in carbs and perfect for people on a keto diet! We use plant based sweeteners which makes it a  great keto-friendly option.

How is it sweetened?

Our desserts are sweetened with plant-based sweeteners, not sugar. We’ve specifically selected these sweeteners to deliver the ultimate guilt-free experience keeping health in mind. 

What makes Get-A-Way’s Ingredients special?

Get-A-Way ice creams are made using skimmed milk from organic dairy farms, the best whey protein isolate and Erythritol (an organic sweetener with zero calories and zero sugar, found in melons and grapes). Our other desserts are made with plant based sweeteners & real ingredients without compromising on health.  Like we said only the best, no compromises whatsoever.

Is whey protein safe to consume?

Yes, whey protein is completely safe. It is derived from milk & certainly is the best bits of it. However, it’s not advisable for those with lactose intolerance.

How does Get-A-Way compare to regular desserts?

Here at Get-A-Way, great taste is everything. We set out to create desserts that are indistinguishable from the usual but now with a twist of health. Get-A-Way contains 30% to 50% lesser calories than traditional desserts. 

Can I consume Get-A-Way if…

...I’m allergic to nuts?
Our ice cream flavours: Belgian Chocolate, French Vanilla, Mango, Keto Very Berry, Keto Belgian Chocolate, Keto Tender Coconut and Blueberry Ice Cream Sandwich are nut-free.

Our other desserts: All Popsicles - Watermelon, Orange, Guava Chilli, Lemonade, Cola as well as Malai Kulfi, Rose Kulfi, Milk Chocolate Waffle Bites and Dark Chocolate Waffle Bites are nut-free. 

Our Chocolate Brownie Fudge, Salted Caramel, Coffee Roasted Almond, Keto Blueberry Cheesecake, Vegan Mango, Vegan Dark Chocolate Sea Salt, Vegan Chocolate Peanut Butter, Chocolate Brownie Ice Cream Sandwich, Chocolate Peanut Butter Ice Cream Sandwich, Festive Delight Kulfi, Strawberry Cheesecake, Coffee Roasted Almond, New York Style Cheesecake, Double Choco Cheesecake, Blueberry Cheesecake, Roasted Almond Kulfi and Sicilian Pistachio are the flavours that contain nuts. All of our ice creams are manufactured in a facility that processes nuts.


…I’m a vegetarian?
Yes, absolutely we are 100% vegetarian.

...I have diabetes?
Yes, 100% diabetic friendly. We know how it feels to have intense sweet cravings! Get-A-Whey ice creams, popsicles, kulfis, cheesecakes, gelatos come with zero added sugar, making it safe for people with diabetes to consume.


...I can’t eat foods containing gluten?
At Get-A-Way all of our desserts are gluten-free except waffle bites and ice cream sandwiches.


...I can’t eat foods containing soy?
Good news! All of our flavours are 100% soy-free!

Payment

How can I pay?

We accept PayTM, UPI, NEFT/IMPS, GPay, Credit & Debit cards and Cash on Delivery (COD).

How much time will it take for a refund to process?

It typically takes 4 to 7 days for the refund to appear in your account. Although we would prefer if it happened sooner, our payment partners operate on a cycle. Rest assured that we will push our payment partners to complete it as soon as possible.